Hi,
I would also like to implement SMS facility in OTRS as an additional feature along with email.So please kindly guide me how to achieve this.
Thanks in advance
Hari
SMS-How to enable SMS in OTRS
Moderator: crythias
Re: SMS-How to enable SMS in OTRS
You need to develop (or have someone develop) this functionality
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"Testing": ((OTRS Community Edition)) and git Master
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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renee
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Re: SMS-How to enable SMS in OTRS
Sending SMS: Not possible at the moment AFAIK. Currently I work on a module that sends SMS via Nexmo SMS API when a new ticket is created. If you need more, you can contact me.
Receiving SMS: You need a SMS to Email gateway. There are several providers... If you use such a gateway, OTRS sees only the mail.
Receiving SMS: You need a SMS to Email gateway. There are several providers... If you use such a gateway, OTRS sees only the mail.
Need a Perl/OTRS developer? You can contact me at info@perl-services.de
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Harikumar
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Re: SMS-How to enable SMS in OTRS
Hi All.
I already have a SMS API.What i need is to just call that sms invoking function.My doubt is which is the page that i need to write the code.For eg;Sendmail functionality is written in some page and i want to add my stuff along with that.So please guide me which is the place that sendmail functionality is written.
Thanking you
Hari
I already have a SMS API.What i need is to just call that sms invoking function.My doubt is which is the page that i need to write the code.For eg;Sendmail functionality is written in some page and i want to add my stuff along with that.So please guide me which is the place that sendmail functionality is written.
Thanking you
Hari
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eduardl
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Re: SMS-How to enable SMS in OTRS
Hi All,
How I saw, since 2011 there's no post regarding this topic. I wanted to ask you if there's any news regarding this option? Did some managed to implement SMS function to OTRS?
I would like to implement this function and to use it for the Owners and/or Responsible of ticket.
For example a local IT member needs to receive a crucial information about a ticket on that he's working. I know that he's on his way to the customer and does not have access to e-mail so I would like to write him a sms via OTRS - -> Note. Is it possible?
How I saw, since 2011 there's no post regarding this topic. I wanted to ask you if there's any news regarding this option? Did some managed to implement SMS function to OTRS?
I would like to implement this function and to use it for the Owners and/or Responsible of ticket.
For example a local IT member needs to receive a crucial information about a ticket on that he's working. I know that he's on his way to the customer and does not have access to e-mail so I would like to write him a sms via OTRS - -> Note. Is it possible?