How To use ACL to show specific services for a Queue

[maureliosilverio]

OK, i tried this:

Code: Select all

    $Self->{TicketAcl}->{'ACL - Support - Test'} =
{
                     # match properties
   Properties => {

        Queue => { Name => ['Internal Support'] },
   },

   Possible => {
        Ticket => { Service  => ['hardware' , 'software']
                  },
   },
};

My objective: The customer from "Internal Support" queue can only see 'hardware' and 'software' services in customer portal, but when i aplly this ACL the costumer can't see any service. What i missed?

[crythias]

Are the services actually assigned to the customer?

[maureliosilverio]

Are the services actually assigned to the customer?

Yes, i tried to restart the service but still not working

[crythias]

Is Internal Support a subqueue?