how stop sending emails to customers

Moderator: crythias

Post Reply
sshirodkar
Znuny newbie
Posts: 14
Joined: 13 Oct 2011, 15:50
Znuny Version: 3.1.7
Real Name: Suneil
Company: Access USA Shipping Inc
Location: Sarasota

how stop sending emails to customers

Post by sshirodkar »

How can i stop system sending auto replies (emails) to customers? But would like to keep
agents to receive the emails.

Thanks
Suneil
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: how stop sending emails to customers

Post by jojo »

just set no auto response for the queues
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
sshirodkar
Znuny newbie
Posts: 14
Joined: 13 Oct 2011, 15:50
Znuny Version: 3.1.7
Real Name: Suneil
Company: Access USA Shipping Inc
Location: Sarasota

Re: how stop sending emails to customers

Post by sshirodkar »

jojo wrote:just set no auto response for the queues
Thanks jojo i tried your response and it worked for me.
Post Reply