Using ACL to restrict ITSM Workorder access ?

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StefanoBoccanera
Znuny newbie
Posts: 76
Joined: 23 Feb 2011, 15:43
Znuny Version: 3.1.5
Real Name: Stefano Boccanera
Company: I.Conseils (self-employee)
Location: Rome (Italy)

Using ACL to restrict ITSM Workorder access ?

Post by StefanoBoccanera »

Hi

I'm trying to find a solution about following issue:

I'd like to restrict an agent's group to use only a specific Workorder's
type (saying for sake of clarity, the type: workorder).

On this Workorder's type this agent's group can : edit & modify the
workorder, report, and assign the workordr to another agent within the same
group,

but the same permission would not available for another workorder's type :
approval. That workorder would required an higher permission

level granted to the itsm-change-builder.

Actually granted the 'SetWorkOrderAgent' permission (changing the permission to ro into ITSM Change Management ->Frontend::Agent::ViewWorkOrderAgent)

grant the same permission also on the 'approval' workorder.

Can I use ACL to solve this issue?

regards
Stefano Boccanera

OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
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