Hi
I'm trying to find a solution about following issue:
I'd like to restrict an agent's group to use only a specific Workorder's
type (saying for sake of clarity, the type: workorder).
On this Workorder's type this agent's group can : edit & modify the
workorder, report, and assign the workordr to another agent within the same
group,
but the same permission would not available for another workorder's type :
approval. That workorder would required an higher permission
level granted to the itsm-change-builder.
Actually granted the 'SetWorkOrderAgent' permission (changing the permission to ro into ITSM Change Management ->Frontend::Agent::ViewWorkOrderAgent)
grant the same permission also on the 'approval' workorder.
Can I use ACL to solve this issue?
regards
Using ACL to restrict ITSM Workorder access ?
Moderator: crythias
-
- Znuny newbie
- Posts: 76
- Joined: 23 Feb 2011, 15:43
- Znuny Version: 3.1.5
- Real Name: Stefano Boccanera
- Company: I.Conseils (self-employee)
- Location: Rome (Italy)
Using ACL to restrict ITSM Workorder access ?
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres