This might have been solved in another thread, but can't find anything close to what i need to know.
When a customer logs into the Customer interface, they can see every queue in the system.
Is there a simple way of hiding/disabling given queues for the customer?
The number of customers are above 4000 users, so doing it one by one isn't the way I'd like to do it, but a more global way of hiding one queue for all customers on that interface.
Hopefully somebody here got a nice way of doing this.
[SOLVED] Hide Queue from Customer
Moderator: crythias
[SOLVED] Hide Queue from Customer
Last edited by zhakal on 08 Jan 2012, 00:34, edited 1 time in total.
OTRS 3.0.11 , RHLE 5.6 & CentOS 6
MSSQL 2008 R2 , Windows 2008 R2
MSSQL 2008 R2 , Windows 2008 R2
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Re: Hide Queue from Customer
Enable Customer Groups (optional) and move the hidden queue away from "users"
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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[SOLVED] Hide Queue from Customer
Thanks, that solved it quite nicely
Only thing you'd need to do is then to add user_id, group_id and permission_key to the group_customer_user
Pretty sweet and took only a couple of minutes to solve it for every customer!!
Only thing you'd need to do is then to add user_id, group_id and permission_key to the group_customer_user
Pretty sweet and took only a couple of minutes to solve it for every customer!!
OTRS 3.0.11 , RHLE 5.6 & CentOS 6
MSSQL 2008 R2 , Windows 2008 R2
MSSQL 2008 R2 , Windows 2008 R2