Ticket Deadline
Moderator: crythias
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- Znuny newbie
- Posts: 2
- Joined: 13 Feb 2012, 08:49
- Znuny Version: 3.0.11
- Real Name: Giorgi Bakhtadze
Ticket Deadline
Hi Could Anyone help me? I want to assign deadline to ticket and I want to receive Email when this deadline expires, how can I do this?
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- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Ticket Deadline
Give this ticket "pending reminder" state and deadline in special next date field & check checkbox for it. Set notification for this event.
Sorry my bad English.![Confused :?](./images/smilies/icon_confused.gif)
Sorry my bad English.
![Confused :?](./images/smilies/icon_confused.gif)
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
-
- Znuny newbie
- Posts: 2
- Joined: 13 Feb 2012, 08:49
- Znuny Version: 3.0.11
- Real Name: Giorgi Bakhtadze
Re: Ticket Deadline
where is next date field? I could not find it,
you can post in Russian no problem, or if you can Email me, g.bakhtadze@gmail.com i will submit than solution here
![Smile :)](./images/smilies/icon_smile.gif)
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- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Ticket Deadline
See your e-mail/ ![Smile :)](./images/smilies/icon_smile.gif)
![Smile :)](./images/smilies/icon_smile.gif)
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)