How to display the services related to queue for the agent?

xaviercmx · Post by **xaviercmx** » 31 Mar 2012, 02:16

I have the following questions try to explain, I have several types of tickets, I created ACL to show me only the queues related to this type of ticket, the ACL is as follows:

$Self->{TicketAcl}->{'10-ACL-type'} = {
Properties => {
Type => {
Name => ['[RegExp]Event'],
},
},
Possible => {
Ticket => {
Queue => ['[RegExp]Data', '[RegExp]Security'],
},
},
};

When the agent chooses in menu, new phone ticket, the ticket type option "Event" shows the queue "Data" and "Security", choosing a queue lists, the services related to the queue are shown in bold, but also all the services of all related queues are shown in gray, those shown in bold can be selected, the others do not, Is there a way to show only the services related to the selection of queue?, and do make services related to the other queues are not displayed?.

Thanks