browser ask for download index.pl where sendmail

[liewife]

When i created a new email ticket and click the button "sendmail",it does not work and the browser asked for download index.pl .
I have check the sys_log buy find nothing .
The Core::Sendmail have configed and smtp settings has been test by telnet.

the only error finded int httpd error_log is :
[Tue Aug 07 17:03:39 2012] [error] Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1640.\n

google and find the similar issues but no one resolved.

[crythias]

It's been resolved and almost always because your email settings need to be tweaked.

[liewife]

It's been resolved and almost always because your email settings need to be tweaked.

Hi crythias thanks for your relply.
Could you help descirbe which setting should be tewaked or show me a link about this issue.

[crythias]

Let's start with your specific need.
Version/OS/Database/Email transport method?

[liewife]

Thanks alot
I think's is sth wrong about OTRS work with Exchange 2007 maybe.
i change the setting to gmail and it works fine. but when config the exchange it doesn't work too.
OTRS 3.1.7/CentOS 6.3/Mysql 5.1.61/exchange 2007
receive mail with IMAPS and it is ok
send mail by SMTP,telnet and send mail ok but OTRS can't send mail.

[John]

Hi,

i am also interested in this solution.

OTRS 3.1.4 (with ITSM 3.1.2) / Mysql / IMAPS / Debian 6.0.5 / Mail-server Zimbra

Could you please explain the problem and a possible solution.

maybe it is important:

when i restart apache everything is working fine for an undefined period of time.

[vzae]

I am facing the same issue... Anyone found the solution to this?

[crythias]

As stated previously, the problem is the ability to send mail. Fix it in Edit Config Settings in Framework -> Core::Sendmail
Troubleshoot connectivity to your smtp server with Telnet.
check your OTRS SystemLog/otrs.log

[John]

thanks for your reply, but i do not understand the following:

- I do not get any Log-entries in syslog, when the error occurs
- I use SMTPS in "Framework -> Core::Sendmail" (May here be a problem?)
- How should I test SMTPS/IMAPS via telnet?

[crythias]

How should I test SMTPS/IMAPS via telnet?

IMAP/IMAPS has nothing to do with this. That is only for retrieving mail.

SMTPS you may have a bit tougher trying to troubleshoot via telnet, but the short answer is that your SMTP/SMTPS provider is blocking the connection from your otrs server. Check firewall, ports, etc.

[John]

Hi,

unfortunately the provider is not blocking (we host ourselves) and the problem does not occur permanently but after an undefined period of time.

If blocked, I would expect that every try to send a mail will endup in this problem, but it does not.

The interesting thing is, that when i restart apache server everything is working fine again.

any suggestions?

[crythias]

The interesting thing is, that when i restart apache server everything is working fine again.

I don't even begin to understand how this makes any sense.

[John]

welcome to my world

I am debugging this issue for some time now, but I can get the error about 15 times, but as soon as I restart the apache server, the email is send immediately after clicking the send-button...

May it be a problem that I use several different domains for sending emails in the OTRS?

[crythias]

May it be a problem that I use several different domains for sending emails in the OTRS?

Could be. If so, how would [insert forum member here] have guessed it? The problem isn't with OTRS, though, and if it's with apache reset (how?) then you should see something in apache2/error.log.

But let's say it is apache ... that would theoretically be some sort of queueing problem cleared up on apache reset. If it's the multiple domains, that would be a relay problem on your smtp server and you'd certainly be able to check logs on that side.

[John]

a queuing problem...?

hmm...this would fit to the issue, that all replies are stored in database but not sent to the recipient...

thank you for your effort here...I will check this.

[John]

it seems that the failure occurs, as soon as I get the following failure-notice in Apache2-error.log:

[Tue Oct 02 09:41:03 2012] [notice] child pid 25507 exit signal Segmentation fault (11)


Does anyone know how to solve such an error?
I already did a research but nothing was able to fix the problem.

[Julian0o]

Hi there, im reactivating this Thread because i have the same issue.

I had this issue 2 Years ago after i switched from an old smtp server to Exchange 2010. The solution was to switch back to the old smtp Server

Now we have a now Exchange 2016 Server Farm and i get the same issues. Some times the the Pop-Up won't close (About 10-20% of all mails) and will download the index.pl.
I get no log entrys. OTRS Log is in debug mode and apache error log doesn't give some hints.

I have no more idea what to do. I think there has something to be configured on our Exchange Farm. But i don't know what

Using OTRS 5.0.x