hvosdrecomm wrote:customize the whole feature
hvosdrecomm wrote: does it still involve the dynamic fields functionality in OTRS?
It depends. Part of your question is how to provide dynamic data to a field. That is standard (?) jQuery/javascript if you want to do it client side/ajax like.
The other part of your question is where to store the data (what field). It would involved dynamic fields if you want to store the data in a dynamic field.
hvosdrecomm wrote:we need to add a new attribute to the Ticket object in OTRS
ok. Dynamic Field may be useful.
hvosdrecomm wrote: in the frontend that attribute can be set using a drop down box?
Yes. There's no real magic in how to assign a value to a form's input, whether it's text or select, the result is the field with name="name" gets a value upon form submit.
hvosdrecomm wrote:populating the drop down box must be done by adding a custom method for the Ticket object where the data is retrieved from an external database using an MySQL query and passed to a template (.dtl) file?
It doesn't have to be a custom method. It could simply (?) be an ajax jquery but yes, placed inside a .dtl file.
hvosdrecomm wrote:Would this be the correct way to go about it?
It's *a* way to go about it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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