(SOLVED) Increase display limit of Queue under Ticket Info

[morecw]

Hi all,

in the Ticket Information, the queue in the example should read "Magellan::01. Schulverwaltung".

Is there a file somewhere I can configure in order to display the whole queue name?

sshot-1.png

Thanks in advance

[FiL]

Yes
Open the AgentTicketZoom.dtl (Kernel/Output/HTML/Standard)

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                        <label>$Text{"Queue"}:</label>
                        <p class="Value" title="$QData{"Queue"}">$QData{"Queue","18"}</p>
                        <div class="Clear"></div>

The "18" is the limiter. Change it to whatever you want

[morecw]

Great! That works!!

Thank you very much