[Solved] Mark tickets as Unseen

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FiL
Znuny newbie
Posts: 69
Joined: 13 Jul 2010, 18:02
Znuny Version: 2.4.7

[Solved] Mark tickets as Unseen

Post by FiL »

Is there a possibility to mark tickets as unseen?
I looked in the database and changed the ticket_value in the ticket_flag table to "0". But nothing happend.
I also tried to delete the rows but the ticket is still "read" (no star)

Any ideas?
Last edited by FiL on 28 Aug 2012, 14:51, edited 1 time in total.
Dev
OTRS-Version: 3.1.7
System: Ubuntu Linux

Prod
OTRS-Version 3.0.9
System: Ubuntu Linux
FiL
Znuny newbie
Posts: 69
Joined: 13 Jul 2010, 18:02
Znuny Version: 2.4.7

Re: Mark tickets as Unseen

Post by FiL »

Found the solution. I have to change the owner to another one. (Postmaster for example)
Dev
OTRS-Version: 3.1.7
System: Ubuntu Linux

Prod
OTRS-Version 3.0.9
System: Ubuntu Linux
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