Hi,
Is there any way to mark answer/article/ticket as unread?
Mark as unread
Moderator: crythias
Re: Mark as unread
if this ticket is unread, system will show a white star in your dashboard, your ticket lists second column.
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx
Re: Mark as unread
Thanks for reply, but that's not a problem. I need to mark ticket as unread after I've read that. Like in mail client, when you want to mark e-mail as unread for memo.
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- Znuny newbie
- Posts: 70
- Joined: 08 Jan 2015, 17:01
- Znuny Version: 5.0.10
- Real Name: Egareg JAOUEN
- Company: Elitt
Re: Mark as unread
Did you find a solution to mark articles as unread ?
I saw the mark/unmark function for articles, but I would like that tickets with marked article appears in the dashboard (like unread stars).
Is it possible or not ?
Thanks !
I saw the mark/unmark function for articles, but I would like that tickets with marked article appears in the dashboard (like unread stars).
Is it possible or not ?
Thanks !
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database
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- Znuny newbie
- Posts: 70
- Joined: 08 Jan 2015, 17:01
- Znuny Version: 5.0.10
- Real Name: Egareg JAOUEN
- Company: Elitt
Re: Mark as unread
No feature available to mark articles as unread after having read them ?
Is there an add-on available ?
I would like to be able to put again the unread star in the dashboard on a already read article.
Is there an add-on available ?
I would like to be able to put again the unread star in the dashboard on a already read article.
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Mark as unread
There's one from Znuny, but not yet ported to the 4.x Framework.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny newbie
- Posts: 70
- Joined: 08 Jan 2015, 17:01
- Znuny Version: 5.0.10
- Real Name: Egareg JAOUEN
- Company: Elitt
Re: Mark as unread
Thanks for the answer.
I'll ask Znuny for a new release under OTRS v4.
I'll ask Znuny for a new release under OTRS v4.
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database