i added ticket watch function today and set only admin can use watch function.
but all agents will see my watched ticket(0) in Dashboard next to my locked ticket(0)
does that can be changed? only admin agents can have this
Thanks
why ticket watch function show to everyone
Moderator: crythias
why ticket watch function show to everyone
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx
Re: why ticket watch function show to everyone
These settings are avaliable in:
Ticket -> Frontend::Agent::ToolBarModule
The one you are looking for is:
Frontend::ToolBarModule###7-Ticket::TicketWatcher
Uncheck it and the toolbar module will no longer be used.
Ticket -> Frontend::Agent::ToolBarModule
The one you are looking for is:
Frontend::ToolBarModule###7-Ticket::TicketWatcher
Uncheck it and the toolbar module will no longer be used.
Backend: OTRS 3.0.11 RedHat Enterprise Linux 6.2, Apache, MySQL with replication
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL
-
yuri0001
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: why ticket watch function show to everyone
As I understand it, you see a title with the number of tickets in Dashboard above tables with tickets. This does not mean that any agent will see them if they have no rights for it. 
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: why ticket watch function show to everyone
what if a particular agent (not admin) who can use the watch features,
how to configure that?
how to configure that?