Pasting image into FAQ's issues

Moderator: crythias

Post Reply
jschlueter
Znuny newbie
Posts: 88
Joined: 16 May 2012, 18:50
Znuny Version: 4.0.4
Real Name: Justin Schlueter
Company: Kimberly Area School District

Pasting image into FAQ's issues

Post by jschlueter »

I read that using FireFox it will allow you to paste images into the FAQ which works...sometimes. I was able to paste a picture or two and sometimes three, but if I paste all the images (maybe 10 or so) I want and hit save, it actually cuts all the documentation off at a certain point. Any thoughts as to why this might happen or is there a better way of getting images into our FAQ's? Thanks
crythias
Moderator
Posts: 10169
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Pasting image into FAQ's issues

Post by crythias »

host and embed the links.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Pasting image into FAQ's issues

Post by jojo »

Drag and Drop is only supported in Tickets....
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
jschlueter
Znuny newbie
Posts: 88
Joined: 16 May 2012, 18:50
Znuny Version: 4.0.4
Real Name: Justin Schlueter
Company: Kimberly Area School District

Re: Pasting image into FAQ's issues

Post by jschlueter »

I was hoping to not embed them just use a screen capture program to copy to clipboard and then paste into the FAQ. The embed looks like it will work, just a lot easier to paste. Any way to get the paste working better?
jschlueter
Znuny newbie
Posts: 88
Joined: 16 May 2012, 18:50
Znuny Version: 4.0.4
Real Name: Justin Schlueter
Company: Kimberly Area School District

Re: Pasting image into FAQ's issues

Post by jschlueter »

Even when I link them and send them to the server after a few of the pics they stop showing up. Is there a certain format they need to be in or can FAQ's only be a ceratin size. Thanks
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Pasting image into FAQ's issues

Post by jojo »

use the upload functionailty in the editor
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
jschlueter
Znuny newbie
Posts: 88
Joined: 16 May 2012, 18:50
Znuny Version: 4.0.4
Real Name: Justin Schlueter
Company: Kimberly Area School District

Re: Pasting image into FAQ's issues

Post by jschlueter »

I have tried using the paste to clipboard using FireFox and also have tried using the image uploader and they both add the image in but when I hit save it then cuts my documentation off and maybe only gets a few images in there and the first few steps.
eturconi
Znuny newbie
Posts: 35
Joined: 27 Dec 2011, 15:18
Znuny Version: 3

Re: Pasting image into FAQ's issues

Post by eturconi »

Hi all,
I got the same issue here described.
Is there anyone that could help me on this?
Regards
Emanuele
jschlueter
Znuny newbie
Posts: 88
Joined: 16 May 2012, 18:50
Znuny Version: 4.0.4
Real Name: Justin Schlueter
Company: Kimberly Area School District

Re: Pasting image into FAQ's issues

Post by jschlueter »

I have upgraded to version 3.2.1 but I haven't tested if the new version works better now.
eturconi
Znuny newbie
Posts: 35
Joined: 27 Dec 2011, 15:18
Znuny Version: 3

Re: Pasting image into FAQ's issues

Post by eturconi »

Please let me know if using the new release (OTRS and FAQ version), it works corretly.
Regards
Emanuele
Post Reply