Changes Management and Linked Ticket.

Moderator: crythias

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eterjack
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Changes Management and Linked Ticket.

Post by eterjack »

Good afternoon guys,

I know it is possible to link the ticket with the changes.

But it is possible, to conclude a change, close all tickets that are linked to this change automatically?
crythias
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Re: Changes Management and Linked Ticket.

Post by crythias »

I am talking out of my element, but at first glance, it would seem that the Master/Slave ticket feature should address this.
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eterjack
Znuny newbie
Posts: 55
Joined: 21 Sep 2012, 01:45
Znuny Version: 3.1.10

Re: Changes Management and Linked Ticket.

Post by eterjack »

Thx for help.
jojo
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Re: Changes Management and Linked Ticket.

Post by jojo »

Changes won't affect tickets
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