[SOLVED] 3.1.12 upgrade fails with Article Storage in FS

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bin
Znuny newbie
Posts: 29
Joined: 06 Jan 2011, 10:29
Znuny Version: 3

[SOLVED] 3.1.12 upgrade fails with Article Storage in FS

Post by bin »

Hi

I run OTRS 3.1.11 on Centos 6.3 32bit
I have set Article Storage to FS rather than DB to better manage dumping old attachments

Up until 3.1.12 I have never had any problems with upgrades
Running the .11 to .12 upgrade left me with a broken system could not load OTRs at all.
Looking at the message logs I came across this:-
Dec 15 15:19:18 otrs2 OTRS-CGI-12[3731]: [Error][Kernel::System::Ticket::new][Line:207]: Can't locate Time/HiRes.pm in @INC (@INC contains: /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib/perl5 /usr/local/share/perl5/usr/lib/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Ticket/ArticleStorageFS.pm line 19.#012BEGIN failed--compilation aborted at /opt/otrs//Kernel/System/Ticket/ArticleStorageFS.pm line 19.

Further digging revealed the need to install perl-Time-HiRes.i686 via yum

System not broken now!

Hope this helps someone sometime

bin
eturconi
Znuny newbie
Posts: 35
Joined: 27 Dec 2011, 15:18
Znuny Version: 3

Re: [SOLVED] 3.1.12 upgrade fails with Article Storage in FS

Post by eturconi »

THANKS!!! U SAVED ME A LOT OF TIME ;)
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