[Solved] OTRS Survey

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skullz
OTRS wizard
Posts: 406
Joined: 24 Feb 2012, 03:58
Znuny / OTRS Version: OTRS LTS
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:

[Solved] OTRS Survey

Post by skullz »

Hi all,
i setup a survey in otrs (Set to Master).
When i close a ticket, a mail notification with survey link should be sent..
but i got nothing..
Image


any idea??
OTRS: 3.2.1
OS: FreeBSD
Last edited by skullz on 28 Feb 2013, 04:58, edited 1 time in total.
skullz
OTRS wizard
Posts: 406
Joined: 24 Feb 2012, 03:58
Znuny / OTRS Version: OTRS LTS
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:

Re: [Help] OTRS Survey

Post by skullz »

*bump
BrianYin
OTRS newbie
Posts: 76
Joined: 29 Aug 2012, 10:12
Znuny / OTRS Version: 3.1.12

Re: [Help] OTRS Survey

Post by BrianYin »

the ticket you closed must from the queue you set up in your survey.
OTRS Version: 3.1.9
OS: windows 2003
ITSM 3.1.6
MySQL 5.xxx
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