I would like the Lock function to also change the State from New to Open, it that possible?
Tom
Lock Function Change
Moderator: crythias
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crythias
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Re: Lock Function Change
no. New to open will happen when the Agent replies to the customer. It also locks the ticket.
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Re: Lock Function Change
yes,
Ticket::EventModulePost###130-ForceStateChangeOnLock
Ticket::EventModulePost###130-ForceStateChangeOnLock
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crythias
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Re: Lock Function Change
Oops :) sorry about that. :)
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tnieman
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Re: Lock Function Change
thanks!