Hi,
I would like to add an attribute (Article) to display in my reports i.e display the text w/ limited characters as an attribute in stats.
example:
Only 8 tickets where updated today. All updates are one sentence. The Stats I create displays all attribute value/text in PDF or CSV.
How would i go about displaying the attribute so that it can be selected and how would i ensure that it is included in the resulting print (csv, pdf etc)?
Please break it down step by step to the simplest form
Any help with this otrs hack would be greatly appreciated! Thanks
Customize Stats - Add Article Body
Moderator: crythias
Customize Stats - Add Article Body
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49
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Re: Customize Stats - Add Article Body
You can't ... really do that. But you can try to query what you're looking for.
A sample of how to retrieve an article is here: viewtopic.php?f=60&t=20976
A sample of how to retrieve an article is here: viewtopic.php?f=60&t=20976
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Customize Stats - Add Article Body
ok thanks
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49