Problem with otrs log file

[bayerex]

Hi all,

Since yesterday otrs.log is no longer writable and has been wiped of all its contents. Surely if the log file exists in a tmp directory then Linux will periodically wipe this file?

-rw-r----- 1 syslog adm 0 Jul 9 19:42 /tmp/otrs.log

Shouldn't it exist in /opt/otrs/var/tmp/otrs.log?

Is this the correct prcoedure to update this path?:
Update log path in: Core::Log
Update log path in: Kernel/Config.pm

Strangely enough if I look in /index.pl?Action=AdminLog then I see logs. Where is this being stored if not /tmp/otrs.log as it states?

Grateful if someone could solve this confusion for me.

[crythias]

Defaults.pm

Code: Select all

    $Self->{LogModule} = 'Kernel::System::Log::SysLog';
#    $Self->{'LogModule'} = 'Kernel::System::Log::File';
    $Self->{'LogModule::SysLog::Facility'} = 'user';
    $Self->{'LogModule::SysLog::LogSock'} = 'unix';
    $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; #not relevant because SysLog, not File 

Where does SysLog go? Wherever it points within rsyslog... usually /var/log/messages or /var/log/syslog

For more information: viewtopic.php?f=60&t=16826

[stefanosimula]

Hi Crythias,

Thanks for your reply.
From what I can see from the file:

Code: Select all

Oct 23 09:15:13 helpdesk-psa systemd[1]: user@1000.service: Deactivated successfully.
Oct 23 09:15:13 helpdesk-psa systemd[1]: Stopped User Manager for UID 1000.
Oct 23 09:15:13 helpdesk-psa systemd[1]: Stopping User Runtime Directory /run/user/1000...
Oct 23 09:15:13 helpdesk-psa systemd[1]: run-user-1000.mount: Deactivated successfully.
Oct 23 09:15:13 helpdesk-psa systemd[1]: user-runtime-dir@1000.service: Deactivated successfully.
Oct 23 09:15:13 helpdesk-psa systemd[1]: Stopped User Runtime Directory /run/user/1000.
Oct 23 09:15:13 helpdesk-psa systemd[1]: Removed slice User Slice of UID 1000.
Oct 23 09:15:13 helpdesk-psa systemd[1]: user-1000.slice: Consumed 1.194s CPU time.
Oct 23 09:20:02 helpdesk-psa systemd[1]: Created slice User Slice of UID 1000.
Oct 23 09:20:02 helpdesk-psa systemd[1]: Starting User Runtime Directory /run/user/1000...
Oct 23 09:20:02 helpdesk-psa systemd[1]: Finished User Runtime Directory /run/user/1000.
Oct 23 09:20:02 helpdesk-psa systemd[1]: Starting User Manager for UID 1000...
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Queued start job for default target Main User Target.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Created slice User Application Slice.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Started Mark boot as successful after the user session has run 2 minutes.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Started Daily Cleanup of User's Temporary Directories.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Reached target Paths.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Reached target Timers.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Starting D-Bus User Message Bus Socket...
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Starting Create User's Volatile Files and Directories...
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Finished Create User's Volatile Files and Directories.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Listening on D-Bus User Message Bus Socket.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Reached target Sockets.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Reached target Basic System.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Reached target Main User Target.
Oct 23 09:20:02 helpdesk-psa systemd[1]: Started User Manager for UID 1000.
Oct 23 09:20:02 helpdesk-psa systemd[294562]: Startup finished in 223ms.
Oct 23 09:20:02 helpdesk-psa systemd[1]: Started Session 5692 of User otrs.
Oct 23 09:20:03 helpdesk-psa systemd[1]: session-5692.scope: Deactivated successfully.

There is no "CGILogPrefix" in the log.. do you know why?

Thanks,
Stefano