User Limit for Customers

[Mothra]

Hi,

I'm having an issue with Customers authenticated and authorised via LDAP; namely that there seems to be a limit on how many customers can be displayed in the Web UI.

The problem is that LDAP users don't seem to be associated with any groups (even after configuring Frontend::Customer>CustomerGroupAlwaysGroups), therefore, they cannot see any queues when they first log in.

I have about 4,000 customer users and am failing to get them assigned to a particular group because there is a limit of 1000 in the web UI somewhere.

Things I've tried:

Editing Kernel/Modules/AdminCustomerUserGroup and changing $SearchLimit to 4000.

Editing Kernel/Config.pm and changing the value of CustomerUserSearchListLimit (in the LDAP configurations) to 4000.

When I list the customers in the UI, instead of a limit of 200, I now have a limit of 1000... but not 4000, which is what I have configured.

Is there anything else I can try, or some easier way to add a bunch of users to a group?

[Mothra]

bump - can anyone explain the 1,000 user limit?

[crythias]

there seems to be a limit on how many customers can be displayed in the Web UI.

viewtopic.php?f=53&t=8173
viewtopic.php?f=17&t=5556#p22624
http://support.microsoft.com/kb/315071 (MaxPageSize)
http://jeftek.com/219/avoid-changing-th ... ry-policy/
https://www.google.com/search?q=ldap+search+maxpagesize

[Mothra]

Ah ok - I see I may be approaching a problem in the wrong way then.

The 1,000 user limit is preventing me from easily adding all users to a particular group or service.

Is there a safe way to do this through the UI, or is SQL a better approach?

[crythias]

1,000 user limit is preventing me from easily adding all users to a particular group or service.

All users? CustomerGroupsAlwaysGroups and default services.

viewtopic.php?f=60&t=16398