Hi all,
OTRS renames attachments. In the screenshot on the right you see the actual file name. On the left the attachment after saving the ticket. This is a problem because we often send customers files which must not be renamed.
How can we prevent this? Or is there any worksaround?
Many thanks in advance
(SOLVED) OTRS attachments are renamed?
Moderator: crythias
(SOLVED) OTRS attachments are renamed?
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Last edited by bayerex on 05 Dec 2013, 20:28, edited 1 time in total.
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
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Re: OTRS attachments are renamed?
This is done in the File Kernel/System/Ticket/ArticleStorageFS.pm : https://github.com/OTRS/otrs/blob/rel-3 ... FS.pm#L278 You could delete that row... (But I haven't tested if there are any side effects!)
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Re: (SOLVED) OTRS attachments are renamed?
That seems to have worked. Thanks for the tip!
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0