Error During Ajax Communication when creating tickets

[deanj]

Hi

When creating a ticket and selecting the ticket type or queue, we get the following error:-

Error During Ajax Communication, Status; Error, Error. Script Error.

We are running OTRS ITSM 3.3.2. On Windows Server 2008, on IIS.

Initially I did not get this error, it appeared after we created some Services and also a new queue. I would really appreciate some help as I am trying to do a proof of concept on this product before taking out a service contract and arrange training

[thunter28]

I am also having the same problems when creating new tickets, editing free fields, etc. It does not happen every time, but enough that it becomes annoying. I have tried upgrading to 3.3.3, which was supposed to have a fix for the creating phone ticket issue, but it did not correct the issue. I checked the Perl Package Manager for missing modules, but json looks to be fully installed. Maybe a module needs removed? Any help would be appreciated, or advice on where to begin looking for a solution.

[vivektj]

I'm having the same issue. I have the same setup Win 2008R2, IIS & SQL, I have tries everything possible did not fix. Tested on a dev system, same issue occurs. Tried removing all packages except the default and still did not fix. Still trying to isolate what caused it. Will test by going down to 3.2 if this problem still occurs.
Hope you can fix this soon or provide a solution...

[thunter28]

I think I may have a solution to this problem. In Perl Package Manager I uninstalled JSON-XS. So far I have not seen the problem since Friday. Hopefully this fixes the problem for you also!

[vivektj]

Awesome!.. thanx for this. it worked!!!
Have been breaking my head for a few days now... Cheers!

[vivektj]

Hi there, just updating this post since the issue reoccured even after removing JSON-XS and there was a different solution which has so far seemed to work.

Followed the last step in this post http://bugs.otrs.org/show_bug.cgi?id=7337 which fixed the issue.

The comment was:
2013-12-20 11:32:26 Comment #36 from Rolf Schmidt

people, who are using otrs 3.3.3:
Please try to replace your
otrs/Kernel/System/JSON.pm with this file:
http://raw.github.com/OTRS/otrs/5a3b34f ... em/JSON.pm

After that I did a
C:\Perl\bin\perl.exe C:/otrs/OTRS/bin/otrs.RebuildConfig.pl
C:\Perl\bin\perl.exe C:/otrs/OTRS/bin/otrs.DeleteCache.pl

Restart all webservices. So far its working well.. hope it stays that way. X

Cheers,
VJ