I can't seem to find how to make the Priority field required on New tickets, both in Agent and Customer environments.
I found the field in AgentTicketPhone.dtl. Not sure how to get in marked as required. There is nothing in Ticket -> Frontend::Customer::Ticket::ViewNew or Ticket -> Frontend::Agent::Ticket::ViewPhoneNew in regards to Required.
Tom
Make Priority Required
Moderator: crythias
Re: Make Priority Required
Hi,
in my installation there is a priority pre-selected. I can not choose 'no priority' or something. So it IS mandatory.
Flo
in my installation there is a priority pre-selected. I can not choose 'no priority' or something. So it IS mandatory.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.