Hello,
We are configurating the OTRS interface, and we just defined some ticket types.
However, when creating a new ticket by phone, this field (ticket type) does not appear...
How can we add it ?
We run OTRS 3.3.3 on a Windows server, using IIS and MySQL.
Thanks in advance for your help.
Kind regards,
[SOLVED] "Ticket type" not visible
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Athena
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[SOLVED] "Ticket type" not visible
Last edited by Athena on 07 Jan 2014, 14:35, edited 1 time in total.
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reneeb
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Re: "Ticket type" not visible in the "New ticket by phone" f
Did you enable the SysConfig setting Ticket::Type? (Group Ticket, subgroup Core::Ticket)
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Athena
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Re: "Ticket type" not visible in the "New ticket by phone" f
Good answer, thanks a lot !!! 