System not sending agent notifications

[pituca]

Hello guys,

Happy year 2014 to each one of you. I got a fresh OTRS installation 3.3.3 on RHEL 6.4, Apache/2.2.15 (Red Hat) and everything seems to be ok except for the agent notifications. When a new ticket is created the system send the auto-response to the customer properly however, the system is not sending the notification to the agents.

- The agents have the notifications options enabled
- "SendmailNotificationEnvelopeFrom" is properly filled up in SysConf.
- (I using SMTP mode in Core::Sendmail)

OTRS-CGI-88 Sent agent 'NewTicket' notification to 'myname@mydomain.com'.
OTRS-CGI-88 Error sending message
OTRS-CGI-88 Can't send message: 550Enter message, ending with "." on a line by itself

Troubleshooting:

I have changed the SMTP provider, e-mail account.
I have changed the agent email address.

Thank you so much in advance.

[pituca]

This is my otrs.CheckModules.pl output:

o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.57)
o Date::Format.....................ok (v2.22)
o DBI..............................ok (v1.609)
o DBD::mysql.......................ok (v4.013)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! (optional - Required to connect to a PostgreSQL database.)
o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.)
o GD...............................ok (v2.44)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o IO::Socket::SSL..................ok (v1.31)
o JSON::XS.........................ok (v2.27)
o LWP::UserAgent...................ok (v6.05)
o Mail::IMAPClient.................ok (v3.34)
o IO::Socket::SSL................ok (v1.31)
o ModPerl::Util....................ok (v2.000004)
o Net::DNS.........................ok (v0.65)
o Net::LDAP........................ok (v0.40)
o Net::SSL.........................ok (v2.84)
o PDF::API2........................ok (v2.019)
o Compress::Zlib.................ok (v2.020)
o Text::CSV_XS.....................ok (v0.85)
o Time::HiRes......................ok (v1.9721)
o XML::Parser......................ok (v2.36)
o YAML::XS.........................ok (v0.38)

Bundled modules:

o Algorithm::Diff..................ok (v1.1902)
o Apache2::Reload..................ok (v0.12)
o Apache::DBI......................ok (v1.12)
o Authen::SASL.....................ok (v2.16)
o CGI..............................ok (v3.63)
o CSS::Minifier....................ok (v0.01)
o Class::Inspector.................ok (v1.28)
o Crypt::PasswdMD5.................ok (v1.3)
o Date::Pcalc......................ok (v1.2)
o Email::Valid.....................ok (v0.190)
o Encode::Locale...................ok (v1.03)
o IO::Interactive..................ok (v0.0.6)
o JSON.............................ok (v2.59)
o JSON::PP.........................ok (v2.27202)
o JavaScript::Minifier.............ok (v1.05)
o LWP..............................ok (v6.05)
o Linux::Distribution..............ok (v0.21)
o Locale::Codes....................ok (v3.26)
o MIME::Tools......................ok (v5.504)
o Mail::Address....................ok (v2.12)
o Mail::Internet...................ok (v2.12)
o Module::Refresh..................ok (v0.17)
o Mozilla::CA......................ok (v20130114)
o Net::HTTP........................ok (v6.06)
o Net::IMAP::Simple................ok (v1.2201)
o Net::SSLGlue.....................ok (v1.04)
o Proc::Daemon.....................ok (v0.14)
o SOAP::Lite.......................ok (v1.06)
o Sys::Hostname::Long..............ok (v1.4)
o Text::CSV........................ok (v1.32)
o Text::Diff.......................ok (v1.41)
o URI..............................ok (v1.60)
o YAML.............................ok (v0.84)
o parent...........................ok (v0.227)

[crythias]

You will need to check the notification sender address in sysconfig.

[pituca]

Thank you Crythias you got it right.