Relationships between CIs

[DizzyFinger]

Hi,

I am looking for a way to document the relationships between different CIs like "depends on", "related to" or "is backup of". I am a rookie for otrs cmdb. Maybe someone can help??

[DizzyFinger]

FOUND!!!!!!!!

[tbu]

Where?

I can only find this very short explanation located there => http://otrs.github.io/doc/manual/itsm/3 ... 06s04.html:

"The graphic exemplifies the links between CIs. OTRS differentiates between bidirectional and nondirectional links. Whenever a CI is linked to another CMDB object, OTRS ITSM automatically creates the respective reverse link.
The OTRS ITSM standard offers seven link types:"

which is followed by a Screenshot that doesn't even show the link types. Way to go!

However, it should be the following ones:

--------------------
Alternative to
--------------------
Connected to
--------------------
Depends on
Required for
--------------------
Includes
Part of
--------------------
Relevant to
--------------------

But my question is - how do I read it? Example: I am on ConfigItem A, click on the "link" button, search for ConfigItem B and choose "Depends on". Does now CI A depend on CI B or the other way?

I wished the documentation would go further into detail with this!

[ardli]

I have the same problem
Maybe someone can help??

[tisuchi]

@tbu First of all, thank you for your understanding.

Just curious to know, have you found any solution already regarding this?

[root]

Just curious to know, have you found any solution already regarding this?

Hi,

What exactly is your question?

- Roy

[tisuchi]

@Roy

Actually, I want to know how they define naming between two CI linkage.

For example-

CI `1` linkage with CI `2` where `type_id` is 6(includes).

Now in the OTRS application, it shows **Depends on** but it should show **includes** since it's connected via `type_id` 6.

My question is how do they define the naming convention here?

[root]

Hi,

The naming convention is Object1 relation Object2. The defintion can be found in the system configuration, search for LinkObject::PossibleLink.
The type_id doesn't matter - to me, they can differ on every system.

- Roy