ACLs Not Working

[tnieman]

I have an ACL that sets the SLA based on a customer company custom field.

Code: Select all

---
- ChangeBy: tnieman
  ChangeTime: 2014-06-23 14:38:01
  Comment: Imported at 2014-02-21 04:05:19
  ConfigChange:
    Possible:
      Ticket:
        SLA:
        - Bronze - Sev 1
        - Bronze - Sev 2
        - Bronze - Sev 3
        - Z_Exempt from SLA
    PossibleNot: {}
  ConfigMatch:
    Properties:
      CustomerUser:
        CustomerCompanySupportAgreement:
        - Bronze
    PropertiesDatabase: {}
  CreateBy: root@localhost
  CreateTime: 2014-02-21 04:05:19
  Description: ''
  ID: '4'
  Name: ACL-002-BRONZE-SLA
  StopAfterMatch: 0
  ValidID: '1'

I want to create another ACL that limits prevents the Bronze - Sev 3 sla from being selected if the Sev - 1 or Sev - 2 SLAs are selected.

I have created the following but it is not working

Code: Select all

---
- ChangeBy: tnieman
  ChangeTime: 2014-06-23 14:51:26
  Comment: ''
  ConfigChange:
    PossibleNot:
      Ticket:
        SLA:
        - Bronze - Sev 3
  ConfigMatch:
    Properties:
      Frontend:
        Action:
        - AgentTicketPriority
    PropertiesDatabase:
      Ticket:
        SLA:
        - Bronze - Sev 1
        - Bronze - Sev 2
  CreateBy: tnieman
  CreateTime: 2014-06-13 10:41:07
  Description: ''
  ID: '40'
  Name: ZZZ-ACL-610-Sev-1-and-2-Hide-Sev-3
  StopAfterMatch: 0
  ValidID: '1'

Any help would be greatly appreciated.

Tom

[wurzel]

Hi,

I think you are root@localhost? Try a different user

Flo