I found how to add the AgentCustomerInformationCenter view to the list of Actions in the ACLs (via Ticket -> Core::TicketACL).
I have an ACL
Code: Select all
ChangeBy: tnieman
ChangeTime: 2014-07-15 09:52:50
Comment:
ConfigChange:
Possible:
Action:
AgentCustomerInformationCenter: '0'
AgentTicketZoom: '0'
PossibleNot: {}
ConfigMatch:
PropertiesDatabase:
Ticket:
CustomerID:
list of company ids here (removed)
User:
Role:
- Role1 Agent
- Role2 Agent
CreateBy: admin
CreateTime: 2014-02-21 04:05:19
Description: Restricts certain agents from accessing certain client's
data (contractual requirements)
ID: '1'
Name: ZZZ-ACL-001-Restricted
StopAfterMatch: 0
ValidID: '1'
When I tested with a user in "Role1 Agent" they are able to view the CIC for the restricted company.
Any ideas on how to fix or a different approach?
All help would be greatly appreciated!
Tom