Limit Queues Listed when Moving a Ticket

[tnieman]

We need to limit what queues can be selected when moving a ticket that belongs to a certain set of companies.

Is that possible with an ACL - I can't seem to get it to work.

Code: Select all

ChangeBy: tnieman
  ChangeTime: 2014-07-22 09:46:03
  Comment: Imported at 2014-02-21 04:05:19
  ConfigChange:
    Possible: {}
    PossibleNot:
      Ticket:
        Queue:
        - queue 4
  ConfigMatch:
    Properties:
      Frontend:
        Action:
        - AgentTicketMove
        - AgentTicketPhone
        - AgentTicketEmail
        - CustomerTicketMessage
    PropertiesDatabase:
      Ticket:
        CustomerID:
        -List of Companies here
  CreateBy: tnieman
  CreateTime: 2014-05-20 09:54:09
  Description: Restricts tickets from being moved to queue 4
  ID: '28'
  Name: ZZZ-ACL-003-Restrict-Queue
  StopAfterMatch: 0
  ValidID: '1'

[crythias]

No customer based queues could prevent this question.