MasterSlave dropdown not showing up in bulk
Moderator: crythias
MasterSlave dropdown not showing up in bulk
Hi and thanks for reading.
I want the masterslave option to appear in bulk but even though I have the advanced feature on (which according to the manual should enable this feature) it doesent seem to work.
Had anyone got any ideas? See screenshot of settings below:
Many thanks
Brendan
I want the masterslave option to appear in bulk but even though I have the advanced feature on (which according to the manual should enable this feature) it doesent seem to work.
Had anyone got any ideas? See screenshot of settings below:
Many thanks
Brendan
You do not have the required permissions to view the files attached to this post.
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
Re: MasterSlave dropdown not showing up in bulk
As an update to this. Things i have tried:
1. In the dynamic field options, chose to to show the field in all different views and although this works in showing the MasterSlave dropdown on every other screen, it does not work on the bulk screen (but I cant see a specific option for this in the list).
2. I have also tried switching the MasterSlave advanced option off and back on again to see if that refreshes things
3. I have also disabled all ACL's just in case that was hiding the field
4. Updated the masterslave module to the latest version using the package manager
5. Checked in the .dtl file and the masterslave code seems to be in the /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl (although I couldnt say whether the syntax was actually correct!)
Still no joy. Any ideas?
1. In the dynamic field options, chose to to show the field in all different views and although this works in showing the MasterSlave dropdown on every other screen, it does not work on the bulk screen (but I cant see a specific option for this in the list).
2. I have also tried switching the MasterSlave advanced option off and back on again to see if that refreshes things
3. I have also disabled all ACL's just in case that was hiding the field
4. Updated the masterslave module to the latest version using the package manager
5. Checked in the .dtl file and the masterslave code seems to be in the /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl (although I couldnt say whether the syntax was actually correct!)
Still no joy. Any ideas?
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
Re: MasterSlave dropdown not showing up in bulk
You don't have the MasterTicket Option in a Bulk-Aktion? (see attached img)
Do you change something in the standard OTRS files?
Do you change something in the standard OTRS files?
You do not have the required permissions to view the files attached to this post.
My english is better than your german
"Produktiv": OTRS: 5.0.x, OTRS::ITSM 5.0.x
"Testing": OTRS 6 git
OS: Debian 8.0 (Jessie)
Apache2.4.10/MySQL 5.5.41
"Produktiv": OTRS: 5.0.x, OTRS::ITSM 5.0.x
"Testing": OTRS 6 git
OS: Debian 8.0 (Jessie)
Apache2.4.10/MySQL 5.5.41
Re: MasterSlave dropdown not showing up in bulk
Hi and thanks for replying. See below for my bulk (and the lack of the master option). I have changed a great number of sysconfig settings to customize my installation but I have only modified a few of the .dtl files and looking at the package manager (which tells you when files have been modified) none of them relate to the bulk function as far as I know.
Is there a way to check if my files have been changed regarding this masterslave option? a consistency check or something of that sort?
Brendan
Is there a way to check if my files have been changed regarding this masterslave option? a consistency check or something of that sort?
Brendan
You do not have the required permissions to view the files attached to this post.
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
Re: MasterSlave dropdown not showing up in bulk
rollback your Template changes
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: MasterSlave dropdown not showing up in bulk
I have updated to the latest OTRS version and the latest KIX version and I still have this issue where bulk is not showing for any agent. Is there anything I could post code wise to help some knowledgeable individual troubleshoot?
Its proving a bit of a headache having to go into large numbers of tickets and chose the "slave" option for each one.
Thanks a lot
Brendan
Its proving a bit of a headache having to go into large numbers of tickets and chose the "slave" option for each one.
Thanks a lot
Brendan
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
Re: MasterSlave dropdown not showing up in bulk
Try it on a testsystem without KIX. Maybe this helps.
My english is better than your german
"Produktiv": OTRS: 5.0.x, OTRS::ITSM 5.0.x
"Testing": OTRS 6 git
OS: Debian 8.0 (Jessie)
Apache2.4.10/MySQL 5.5.41
"Produktiv": OTRS: 5.0.x, OTRS::ITSM 5.0.x
"Testing": OTRS 6 git
OS: Debian 8.0 (Jessie)
Apache2.4.10/MySQL 5.5.41
Re: MasterSlave dropdown not showing up in bulk
Hi,
On a clone of my live system I uninstalled all Kix products using the package manager and reinstalled the master slave feature. The option is still not appearing in the list.
Is there not just a setting somewhere I have turned off in the sysconfig I need to turn back on again? See below for the main MasterSlave options i have set:
Thanks,
Brendan
On a clone of my live system I uninstalled all Kix products using the package manager and reinstalled the master slave feature. The option is still not appearing in the list.
Is there not just a setting somewhere I have turned off in the sysconfig I need to turn back on again? See below for the main MasterSlave options i have set:
Thanks,
Brendan
You do not have the required permissions to view the files attached to this post.
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
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- Znuny newbie
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Re: MasterSlave dropdown not showing up in bulk
Hi,
have you solved this problem?
How?
Ty
Stefano
have you solved this problem?
How?
Ty
Stefano
-
- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
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Re: MasterSlave dropdown not showing up in bulk
Hello,
Before you follow up a topic from 2014 you should open a new one describing your problem.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?