OTRS Appliance Error

[rudyh4h4]

Hi,

i got an error on my OTRS appliance.

"Died at /user.lib/setup/exinstaller. pm line 67"
"FATAL - cound not find key bootmode in /etc/essex/setting.properties !"
"INIT : id "1" respawning too fast: disabled for 5 minutes "


can you guys know how to solve this error??

Rgrd
Rudy

[crythias]

What happened that got you to this point? were you trying to do backup.pl?

[rudyh4h4]

hi crythias,

im not trying to do a backup.pl. suddenly i got this message on my appliance server.

[elitt]

I had a similar error message on my windows OTRS Appliance.

First, the postgreSQL server didn't start.
I tried to reboot the virtual machine, then the apache server and the database server didn't start and I got this type of error.

I had to re-install a brand new appliance and try to restore data from my previous one to this new one. No idea about the cause of this error.

[rudyh4h4]

Hi elitt,

thanks for your information. but how i backup and restore the data to new OTRS server? because i dont know how to backup and restore the database.

[elitt]

I used to use the backup command.
Try just typing

Code: Select all

backup

in your ssh terminal.

On my OTRS server, files and database dumps are copied to /BACKUP/ folder with that command.
Then, I saved them on my PC via SFTP (Filezilla) and restored them by the same way.

[rudyh4h4]

Hi all,

i just resolve this case by just add -> bootmode=harddisk into /TARGET/SHARE/etc/essex/setting.properties.
just add that line use notepad, and save it, restart and its done!

Rgrds
Rudy