Default value for status in activity dialog not used

[aph]

I have defined a default value for field status in an activity dialog, but a different value is shown instead (the first status value in alphabetical order). The default value is accepted for example in new phone ticket dialog and at other places.

Any idea how to resolve this?

[aph]

I tried not using a default value as in case of the field type which shows '-' and forces the agent to set this field. However, in case of state, the first value in alphabetical order is shown.

I must mention that the default state used here is a custom state of type open. Ticket::Frontend::AgentTicketProcess###StateType is configured to use 'open' states

[aph]

It worked earlier following this post viewtopic.php?f=62&t=27324

The only change I made was to rename open to Open. I changed the previous value 'open' with the changed value 'Open' it in the activity dialog.

The renamed value 'Open' is correctly accepted as default value for example in new phone ticket screen as mentioned earlier.

Any pointers?

[aph]

I have to correct myself. I mentioned that it worked earlier according to the post viewtopic.php?f=62&t=27324.
However, when I rolled back the changes I saw that the default value was never accepted. I just did not realize it, since the first state in alphabetical order happened to be a value of type 'open'.

Any idea why the default state is not accepted?

[aph]

Any ideas on this one?

[aph]

Is this a bug or am I doing something wrong?

[aph]

Any pointers on this one. The default value of state configured in the activity dialog doesn't seem to apply

[crythias]

note that you may have a conflict between the left side and the right side and case.

If the field displays, it's likely/possible that the Admin/DynamicField default value wins.
If the field does not display, the default value in the ActivityDialog for the field wins.

[aph]

Thanks for the hint