I am getting genericAgent.pm not found or not loaded error while escalating ticket notification,
ticket is escalating but mail is not sending, can anyone help me.....
"GenericAgent.pm" is already present in "/opt/otrs/Kernel/Config/" folder. Still I am getting the error. Can you help me to resolve the issue
Code: Select all
# --
# Kernel/Config/GenericAgent.pm - config file of generic agent
# Copyright (C) 2001-2012 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::Config::GenericAgent;
use strict;
use warnings;
use utf8;
use vars qw(@ISA @EXPORT %Jobs);
use Exporter;
@ISA = qw(Exporter);
@EXPORT = qw(%Jobs);
# -----------------------------------------------------------------------
# config options
# -----------------------------------------------------------------------
%Jobs = (
# GenericAgent job that sends escalation notifications.
# Activate this if you want to use these notifications in your system.
'send escalation notifications' => {
Escalation => 1,
# new ticket properties
New => {
Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
},
},
# GenericAgent job that triggers escalation forewarn and escalation start events.
# Activate this if you want to use these events in your system.
'trigger escalation events' => {
Escalation => 1,
# new ticket properties
New => {
Module => 'Kernel::System::GenericAgent::TriggerEscalationStartEvents',
},
},
# insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
);
# -----------------------------------------------------------------------
# end of config options
# -----------------------------------------------------------------------
1;