Reply and ReplyAll not working in otrs.

Moderator: crythias

Post Reply
keerthi
Znuny newbie
Posts: 55
Joined: 24 Feb 2015, 06:39
Znuny Version: OTRS3.3.5

Reply and ReplyAll not working in otrs.

Post by keerthi »

Hi,

Reply and Reply All are not working in OTRS.
if i want give reply to the ticket how..


Thank u.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Reply and ReplyAll not working in otrs.

Post by jojo »

did you assign a response template to the queue?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
keerthi
Znuny newbie
Posts: 55
Joined: 24 Feb 2015, 06:39
Znuny Version: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi »

Thank u for your quick response,
please find the below attachment,there is no option to select reply type in template.
You do not have the required permissions to view the files attached to this post.
keerthi
Znuny newbie
Posts: 55
Joined: 24 Feb 2015, 06:39
Znuny Version: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi »

sorry for the inconvenience,
I am asking about reply and replyall options which are available in below screen please check it once.

Thank you.
You do not have the required permissions to view the files attached to this post.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Reply and ReplyAll not working in otrs.

Post by jojo »

for reply you have to create answer templates and assign them to the queue
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
keerthi
Znuny newbie
Posts: 55
Joined: 24 Feb 2015, 06:39
Znuny Version: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi »

ok i will try, thank u so much for your quick response.
keerthi
Znuny newbie
Posts: 55
Joined: 24 Feb 2015, 06:39
Znuny Version: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi »

it is working fine thank u jojo...
Post Reply