[img]Hi,
The Tickets which i have created by OTRS is going to "Open Tickets" section and they are not escalating,
and the tickets which sent (by the mail addess like my mail id or gmail etc etc) from the outside going to "new tickets" section and they are escalating
but i want both new and open tickets should escalate.
Thank u...[/img]
Escalation of Tickets
Moderator: crythias
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crythias
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Re: Escalation of Tickets
They will escalate based upon the queue or service they're in. Service wins if it exists.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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