escalation for open tickets...

Moderator: crythias

Post Reply
keerthi
Znuny newbie
Posts: 55
Joined: 24 Feb 2015, 06:39
Znuny Version: OTRS3.3.5

escalation for open tickets...

Post by keerthi »

[img]Hi,


How to escalate open tickets.

and i attached one screen shot, please find that one and let me clarify one thing is that code is only for new ticket escalation??, not for open tickets.


Thank u.[/img]
You do not have the required permissions to view the files attached to this post.
Post Reply