Ticket Escalation in OTRS

[keerthi]

Hi,

I added Event for ticket escalation in GenericAgent,but i am getting log like below


Mon Mar 30 11:07:16 2015 notice OTRS-CGI-10 New GenericAgent job 'TICKET ESCALATION FOR NORMAL PRIORITY TICKETS' added (UserID=36).
Mon Mar 30 11:07:15 2015 notice OTRS-CGI-10 GenericAgent job 'TICKET ESCALATION FOR NORMAL PRIORITY TICKETS' deleted (UserID=36).

Can anyone help me...

Thank u.

[RStraub]

Sorry, what is your question?

The log info is no error, that's a notice. From what I see, that would mean you are overwriting (first delete, then add) a generic job.

[keerthi]

thank you for the quick response,

but i am not getting the notification mail..

[RStraub]

Then what is the configuration of your generic agent, and what do you do to trigger it?