Hello !
I'm looking for a solution how to achieve that. Is there any simple solution or I have to write a custom module for a GenericAgent ?
[SOLVED] Add Customer User on TicketCreate event
Moderator: crythias
[SOLVED] Add Customer User on TicketCreate event
Last edited by tommat on 07 Aug 2015, 14:41, edited 2 times in total.
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crythias
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Re: Add Customer User on TicketCreate event
In what manner is a ticket created whereby one is allowed to create it without selecting a customer?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Add Customer User on TicketCreate event
At first i want to create Customer (CustomerID) from email address and then with this information create a Customer User. The rest of information needed by OTRS will be extracted from email address.
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crythias
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Re: Add Customer User on TicketCreate event
Again, how are you able to create a ticket without that information?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Add Customer User on TicketCreate event
Tickets are created from emails which are feteched from configured IMAP server and pushed to proper queue. Maybe I don't understand something, I want on TicketCreate event get email address and create user and customer user relying on this information.
I wan to have every email address from tickets created from emails in address book.
I wan to have every email address from tickets created from emails in address book.
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crythias
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Re: Add Customer User on TicketCreate event
One can't create a customer because you've received an email. One has a customer and matches the email address to the customer.
It would require programming and of course you'll have customers who want to sell you meds and late night companionship.
There are ways to mass import customer lists, though.
It would require programming and of course you'll have customers who want to sell you meds and late night companionship.
There are ways to mass import customer lists, though.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Add Customer User on TicketCreate event
OK, you are right. What about feature like search box with autocomplete in input fields which require email addresses ?