Answer open call by phone

[savio]

Hi everyone,

Does anyone know how to create a predefined text to answer the open call by telephone?

Thank you.

[crythias]

There may be templates that can be used but also consider whether you want to do this in body or DynamicFields.

[savio]

I created the model (see attached):

call answer.png

but how do I call this model automatically when you open the call via telephone?

chamado via fone menu.png

[savio]

I still can not solve, does anyone know how to load this automatic response?

Grateful!

[savio]

Anyone?

[freeman77]

I created a "phone call" template just to test, it needs to be associated with a queue (Sysconfig > Templates<->Queues), then that template is going to be available when an agent selects the option "phone call inbound/outbound " to update an already existing ticket.

I'm guessing that you want to use this template when creating a new phone ticket.

[savio]

Where I (sysconfig> Templates <-> Queues)?

[crythias]

viewtopic.php?t=11381

[savio]

Hello everyone,

I managed to solve my problem. (Administration >> Models >> Type >> (Create)) My mistake is because he was putting the type "telephone call" in the case was "create", then when I open a ticket by telephone just choose the template.

Thank you all!