[Solved] TicketStateUpdate not triggered

[tomwerf]

Hi all,

When a ticket is closed by an agent, I want to trigger a -non Perl- script on my linux server.
Unfortunately TicketStateUpdate is not triggered on 'TicketStateUpdate'.

I used the tutorial from Crythias on: viewtopic.php?t=10090

So I created in Kernel/Config/Files a file called: TicketInvokeCMS.xml:

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<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Changes">
    <ConfigItem Name="Ticket::EventModulePost###InvokeCMS" Required="0" Valid="1">
        <Description Lang="en"></Description>
        <Description Lang="de"></Description>
        <Group>Ticket</Group>
        <SubGroup>Core::Ticket</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::TicketInvokeCMS</Item>
                <Item Key="Event">TicketStateUpdate</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

And in otrs/Kernel/System/Ticket/Event/ I've created a file: TicketInvokeCMS.pm.
for the time being, this file only adds a line to the log so I can see if this Event is triggered.

But when I close a ticket, nothing happeneds.

After changing the line in the XML

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<Item Key="Event">TicketStateUpdate</Item>

in

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<Item Key="Event">TicketQueueUpdate</Item>

I see the log after changing the queue.

Why will TicketStateUpdate not be triggered when I close a ticket?
Or how can I implement this?

Who can help me?

Kind regards, Tom

[tomwerf]

Anyone?

[eandrex]

Well, it is weird that it doesnt work..Another way to implement this, is by using the GenericAgent

"Admin" -> "Generic Agent" -> "AddTask"

Expand the "Execution based on events" and Add "TicketStateUpdate"

in ticket filter, select the states if necesary (if you want to restrict the execution of the module for only certain states)

Now expand the "Execute custom module" and fill in "Module" with "Kernel::System::Ticket::Event::TicketInvokeCMS" and clic "Save"

[tomwerf]

Thanks! Works like a charm!

I don't understand why this is working and the way with the XML file doesn't.
Maybe a bug?
But this is a good workaround.

Regards, Tom