Available VARIABLES <OTRS_ ...>

[gawkla]

Hello community
A seen this question asked many times but final solution is hard to find.
Is there any official documentation about available variables???

I found this site:

http://otrstags.blogspot.com/

any other documents? This blog seems to be good starting point but I am not convinced that this is full list?

Other question:
Is there any variable holding "email address / name" of person who send last follow-up article?

I have notification send to owner / responsible.
I would like to have it configured like:

xxxx wrote follow up message:
[below message - email - body].

<OTRS_CUSTOMER_BODY[30]> works well [for last email message body].
But how to get sender parameters of last follow-up email? [name or email person who send last email]

[crythias]

I don't think there's a possibility to get the last article's sender. Note that AutoReply already does react to the sender.
https://otrs.github.io/doc/api/otrs/sta ... et.pm.html

[1soproni]

How can GenericAgent use these variables?
E.g.: I want to change the title of the ticket to '[<OTRS_TICKET_CustomerID>] <OTRS_TICKET_Title>'
How can I do it with GenericAgent?

[jojo]

not possible without development

[hkais]

The generic agent uses since otrs 6 the variables.

here you can find a good overview of the variables: https://itgovernanceportal.com/available-otrs-variables-for-automation/