Statistics Dashboard not shown

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jebbhb
Znuny newbie
Posts: 19
Joined: 22 Dec 2015, 22:30
Znuny Version: 4.0.14-02
Real Name: Javier Eduardo Bateman Barbosa
Company: Netcom Wireless SA

Statistics Dashboard not shown

Post by jebbhb »

Hi Everyone

I've got OTRS 5.0.5.
When I just installed, the Statistics Dashboard was there.
I'm not quite sure how but it is not showing anymore, and I haven't make any changes.

My dashboard looks like this
Image

Any clue how can I re-activate it?

Regards
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Statistics Dashboard not shown

Post by reneeb »

Do you have permissions to view the statistics? Check the group settings...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
jebbhb
Znuny newbie
Posts: 19
Joined: 22 Dec 2015, 22:30
Znuny Version: 4.0.14-02
Real Name: Javier Eduardo Bateman Barbosa
Company: Netcom Wireless SA

Re: Statistics Dashboard not shown

Post by jebbhb »

reneeb wrote:Do you have permissions to view the statistics? Check the group settings...
Yes, I do
I was the only agent with all permissions granted in all groups.
Now, Ive granted all permissions (for stats group) to all other users, but no one can see this dashboard.
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Statistics Dashboard not shown

Post by reneeb »

Check the sysconfig if the frontend modules are activated. Check the webserver log if any messages are shown...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
jebbhb
Znuny newbie
Posts: 19
Joined: 22 Dec 2015, 22:30
Znuny Version: 4.0.14-02
Real Name: Javier Eduardo Bateman Barbosa
Company: Netcom Wireless SA

Re: Statistics Dashboard not shown

Post by jebbhb »

Fixed.

It looks like something was wrong when creating roles and groups.
Altough I had all privileges in all groups, just when I was without any role, it workd.
savio
Znuny newbie
Posts: 37
Joined: 13 Aug 2015, 18:05
Znuny Version: 4.0.14

Re: Statistics Dashboard not shown

Post by savio »

I am having the same problem, check the permissions and all released, it happened after I updated to version 4.0.14 the OTRS.
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