Hey all,
Post title says it all Is there a way by configuration to manage how often pending reminder notifications are sent to agents?
Searched in the configs and docs with no success.
Thanks
Manage how often pending reminder notifications are sent
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Re: Manage how often pending reminder notifications are sent
It seems to be a cronjob that runs every 120 minutes looking for pending stuff to do (closing tickets, notifications)
https://github.com/OTRS/otrs/blob/rel-4 ... _jobs.dist
https://github.com/OTRS/otrs/blob/rel-4 ... _jobs.dist