Hi,
I have the following history of a ticket as an example of my problem:
SetPendingTime Mise à jour: 2016-02-11 08:00 - Agent2 10.02.2016 16:10:36
SendAgentNotification "PendingReminder"-notification envoyé à "agent1email". - Admin OTRS 11.02.2016 08:45:02
SendAgentNotification "PendingReminder"-notification envoyé à "agent2email". - Admin OTRS 11.02.2016 08:45:03
SendAgentNotification "PendingReminder"-notification envoyé à "agent3email". - Admin OTRS 11.02.2016 08:45:03
As you can see in that history, the agent set up the reminding date/time for 8h00 in the morning and the notification was sent to agents at 8h45.
Is that handled in a cron job timer schedule somewhere or in the config where I could fix that problem?
Thanks for your help!
(SOLVED) Reminder email to agent on pending date time
Moderator: crythias
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(SOLVED) Reminder email to agent on pending date time
Last edited by wheelshot on 17 Feb 2016, 20:47, edited 1 time in total.
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Re: Reminder email to agent on pending date time
There's a cronjob for these notifications. In a default setup there is the file var/cron/pending_jobs (maybe with .dist at the end). The default value is every two hours at the 45th minute. That's why the notification was generated at 8.45h
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny expert
- Posts: 188
- Joined: 15 Dec 2014, 20:49
- Znuny Version: 4.0.24
- Location: QC, Canada
Re: Reminder email to agent on pending date time
Thanks a lot!