ITSM Change - ActualStartTime & ActualEndTime

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SoheylaMathias
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Posts: 4
Joined: 03 May 2016, 20:51
Znuny Version: 4.0.8
Real Name: Soheyla Mathias
Company: TECNOLOGIA

ITSM Change - ActualStartTime & ActualEndTime

Post by SoheylaMathias »

Hi Guys!

First time here and I have a problem and I don´t know how make work! So please, help me! :shock:

Is a thing, I have my CHANGE (ITSM OTRS) with work orders, but everytime I put the work orders, the ITSM OTRS give me a ActualStartTime end ActualEndTime this way: 09/13/2043 00:00:00. How this is possible? Because my change have the plannerstarttime for 06/13/2016 and end for 2016/nov

You can see the way they looks like at the picture that I put here.

Let me know if have some config itens that a forgot or is a bug? (my version of ITSM OTRS 4.0.8) or what I'm doing wrong. :(

Thanks for everything!
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SoheylaMathias
Znuny newbie
Posts: 4
Joined: 03 May 2016, 20:51
Znuny Version: 4.0.8
Real Name: Soheyla Mathias
Company: TECNOLOGIA

Re: ITSM Change - ActualStartTime & ActualEndTime

Post by SoheylaMathias »

Just for help other pleople here, I have to reinstall all my database, and it works.

tks anyway :)
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