Create new ticket by email

[savio]

Hello everyone!

I need that when you send an e-mail to be suporte@mycompany.com open a call in OTRS in a row specifies.

Does anyone know how to do this and can share?

Thank you.

[jojo]

thats a very basic requirement, did you read the admin manual? (http://doc.otrs.org)

[savio]

Yes! I read, but can not identify how to when sending an email to infra@mycompany.com open a ticket in the queue "Infra" and when to send systems@mycompany.com open a ticket on philia "Systems".

[reneeb]

When you create system address, you can define the target queue.

[jojo]

also you have to fetch mails from a mailbox or forward the mails to a local MTA on the OTRS server

[savio]

I could not, see the image, set up a second email account, but when I send an email to the same, the call is not automatically opened. My need is that when the client user to send an email to infra@; systems@; electric@, a new ticket is created in the queue I specify as: infrastructure, systems and electric.

OTRS1.jpg

Thanks for helping!

[jojo]

check if the needed cronjobs (OTRS < 5) or the Daemon (OTRS >= 5) are running

[savio]

Sorry, but my knowledge in OTRS is basic, you can tell me how to realize this check?

Thanks a lot for the help!

[savio]

I'm even getting called, but I have to click on "Get emails" as in the image below, I would like it to be automatic, to send the email now enter as called.

otrs21.jpg

[jojo]

your Linux Admin will support you on checking if cronjobs for the user otrs are running (or the daemon on OTRS5)