Hi
I've been searching how to not unlock a ticket when moved, and I only see people asking for the opposite... Weired I think. Did I change something once ?
Even if we have queue permissions, when agents move a ticket to another queue, the ticket automatically unlock.
Thank you
Do not unlock ticket when moved to another queue
Moderator: crythias
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Sayannara
- Znuny advanced
- Posts: 118
- Joined: 22 May 2012, 12:37
- Znuny Version: OTRS 7.06
- Real Name: Yann
- Company: FVE
- Contact:
Do not unlock ticket when moved to another queue
Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache
Re: Do not unlock ticket when moved to another queue
Search for "ForceUnlockOnMove" in the SysConfig
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Sayannara
- Znuny advanced
- Posts: 118
- Joined: 22 May 2012, 12:37
- Znuny Version: OTRS 7.06
- Real Name: Yann
- Company: FVE
- Contact:
[SOLVED] Re: Do not unlock ticket when moved to another queue
Marvelous
Ticket::EventModulePost###910-ForceUnlockOnMove
Forces to unlock tickets after being moved to another queue.
Ticket::EventModulePost###910-ForceUnlockOnMove
Forces to unlock tickets after being moved to another queue.
Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache