Hide star icon in ticket dashboard/overview

[gecelann]

Hi!

Good day!
I would like to know what are the affected files when we will hide the star of the ticket?
Our client doesn't want to see the stars beside the ticket's details?

Please see the screenshot below. How to hide this section?

[reneeb]

Try to add

Code: Select all

next if $Item eq 'New Article';

at https://github.com/OTRS/otrs/blob/32e2e ... ll.pm#L634 and and https://github.com/OTRS/otrs/blob/32e2e ... l.pm#L1427

[gecelann]

Try to add

Code: Select all

next if $Item eq 'New Article';

at https://github.com/OTRS/otrs/blob/32e2e ... ll.pm#L634 and and https://github.com/OTRS/otrs/blob/32e2e ... l.pm#L1427

Hi Reneeb,

Already add code next if $Item eq 'New Article';
But nothing change except for the queue view please check the screenshot for the result

ttps://github.com/OTRS/otrs/blob/32e2ee9e20388db9ae10a1c7414b274272b7c936/Kernel/Output/HTML/TicketOverview/Small.pm#L634

Code: Select all

 # meta items
        my @TicketMetaItems = $LayoutObject->TicketMetaItemsCount();
        for my $Item (@TicketMetaItems) {
        
            #HIDE STAR
            next if $Item eq 'New Article';
            
            $LayoutObject->Block(
                Name => 'GeneralOverviewHeader',
            );

https://github.com/OTRS/otrs/blob/32e2e ... l.pm#L1427

Code: Select all

 # show ticket flags
        my @TicketMetaItems = $LayoutObject->TicketMetaItems(
            Ticket => \%Article,
        );
        for my $Item (@TicketMetaItems) {
                #HIDE STAR
            next if $Item eq 'New Article';
            
            $LayoutObject->Block(
                Name => 'GeneralOverviewRow',
            );

See result: