Hi,
Im pretty sure this would require custom code but im asking anyway. Anyone did find a way to get the IP Address of the web customers to store it in a ticket? Did you do it by config, with an additionnal module or with some custom code on the template dtl?
Thanks for your help
Customer's IP address in the ticket
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Re: Customer's IP address in the ticket
I never tried it but when you have access to the environment the should a variable (REMOTE_ADDR) available in the web server env.
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Do you want to contribute or want to know where it goes ?
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Re: Customer's IP address in the ticket
Thanks, i'll ask our dev team to have a look at it. With this info, we'll be able to track where that ticket was created (inside our wall in dept X, outside of campus, etc.).root wrote:I never tried it but when you have access to the environment the should a variable (REMOTE_ADDR) available in the web server env.